Snapshot Courses
The MuRF Snapshot courses are designed as a quick look at the skills necessary to be successful on the job at any level. They are each approximately 30 minutes in length and are delivered via E-Learning. These courses also serve as a good refresher for anyone who has been through the Workplace Essentials or Buddy-2-Boss programs.
*Generational Perspectives
-Why you are who you are
-Values of each generation
-Bridging the gaps
*Critical Thinking
-What is thinking?
-Styles of thinking
-Creative thinking
*Personal Responsibility
-Perception vs. apperception
-Attribution theory
-Strategic Questions
*Conflict Resolution
-Types of conflict
-The 3 pieces of an effective confrontation
- How to resolve conflict AND build relations
*Problem Solving
-Identifying Problems
-The steps to solve any problem
-Learning from problems
* Customer Service
-Customer Expectations
-Measuring Service
-The Behaviors of Great Service
*Communication
-How and why we communicate
-Active listening
-Communication and emotional intelligence
