The new face of diversity in the workplace is not just one of color and ethnicity, but one of age. The greatest diversity challenge we will face for the next decade is the integration of four generations into a cohesive and effective work team.

Effective leaders understand the nature and characteristics of effective communication. We spend 80% of our waking hours communicating. It is one of the most critical pieces of success. Participants will learn the cues of non-verbal communication and how to project appropriate messages with non-verbal cues as well as why people interpret the same messages differently...

Conflict is a common event in life. There is good conflict and there is bad. Which way it is seen is determined by the way it is faced. Good Conflict Resolution builds stronger and more cohesive organizations and more rewarding relationships. Effective Conflict Resolution is teachable. Participants will discover how to solve problems and confront issues in a positive manner.

Participants will learn the basics in identifying and solving problems. By using these techniques, participants can start to tackle problems which might otherwise seem huge, overwhelming and excessively complex. There are specific steps that can be followed to solve any problem. Participants will learn to tackle any challenge in their life and come out with a solution.

Through interactive learning, participants are exposed to Work-life Balance skills to better manage both projects and relationships. The outcomes for the individual are more control, value and balance in the professional and personal lives. By learning to set goals, individual drastically increase their likelihood of success in life.

People in every workplace talk about building the team, working as a team, and belonging to a team, but few understand how to create the experience of teamwork or how to develop an effective team. Participants will learn the why and the how of team building as well as the systematic process of a team.

Effective Priority Management skills are essential for success. These skills are the practical techniques which have helped leaders in all industries and sectors to reach the pinnacle of their success. Without effective prioritization and task management, time manages us.

The best leaders exhibit both values and ethics in their leadership style and actions. A leader’s values become evident by the behaviors (habits) they exhibit. Understanding what a leader is portraying will enable them to develop and expand credibility with their teams.

Motivated employees are needed in our rapidly changing workplaces. Motivated employees help organizations survive and thrive. To create this more productive environment, managers and leaders must understand the principles and psychology of motivation.

Most managers intellectually accept the value of coaching. How to coach is another matter. Participants will learn the most effective skills of coaching employees. Coaching enables a manager/leader to propel their employees in the right direction, reinforce good behaviors, and pro-actively eliminate bad behaviors.

Participants will learn how to facilitate their employees' improvement, instead of merely disciplining them. The course covers when and how to apply corrective action, and provides strategies for motivating employees to improve. Learning the proper techniques moves a leader from facing rebellion to employees who desire to follow.

Many groups meet to solve problems or make decisions. An awareness of how decisions are made and what prompts groups (teams) to move in particular directions is critical to effective leadership. By assisting the teams in understanding the decision process, things like negative peer pressure can more easily be overcome.