Prospect -2-Profit
The Prospect-2-Profit program has two (2) modules that enable your organization to turn potential into success. These modules are Consultative Selling and Stellar Customer Service. Below is a description of each of the three modules that will help your organization to see it's greatest potential realized.
Consultative Selling is a training program that engages participants and teaches them the following skills…
Networking and Qualifying
- Discover where the purchasers are and where they are not in your area of influence.
- Learn how to know who can say yes and who can’t.
Getting appointments and tracking
- Learn how to catch the interest of the prospect through asking the right questions.
- Learn how to understand your averages to plan the specific actions it will take for you to be successful.
Effective presentation and sales consulting
- Discover why people have what they currently have and why they have not pursued a solution sooner.
- Develop your systematic Socratic strategy for sales consulting.
Closing... A.K.A. - Creating a buying opportunity
- Establish how to read your prospects through body language.
- How to set up the buy, not the sell.
Follow up and Service
- Develop a tracking plan for customer satisfaction.
- WOW them with service to create a stream of referrals.
Stellar Customer Service Covers the Following Topics...
Effective Customer Communication
- How to effectively read non-verbal communication
- How to give the right message to engage the customer
Calming Angry Customers
- Moving from adversary to collaborator
- Interpreting emotions and diffusing tension
Problem Resolution
- Stopping the competition for being right
- Steps to success
Customer Retention and Relations
- Becoming memorable
- Staying connected
