Page Number: [ 1 ] 2 3 4 Next -->

Articles

MuRF Systems offers Resources related to the development of leadership and organizational excellence as a service to its current and future clients. The articles and research presented on this site will assist organizations with their journey to success. Please take the time to read some of the materials that more than three decades of research have produced.

Also, check back to this section as we will be continuously adding to the offerings.

Servant Leadership

The Greenleaf Center is an international, not-for-profit institution with the goal of helping people understand the principles and practices of servant-leadership; to nurture colleagues and institutions more...

Calming an Angry Customer

If you have customers, you will encounter dissatisfaction from time-to-time. None of us, regardless of how hard we try, can satisfy everyone all the time. There will be those few (hopefully few) who more...

Three Principles that Enhance the Customer Experience

Businesses have been trying for decades to import good service practices and graft them into their own work settings. They use training programs or other means to try and "regimentalize" key service more...

Five Key Traits of Great Leadership

There are five leadership traits you can adopt to attract and retain outstanding employees. Using them consistantly will improve your overall leadership skills. In the book, Lessons From the Top: The more...

PR is Not a Mystery

I spent almost twenty years working with a medium-sized nonprofit that needed almost constant publicity in order to raise more than $4.5 million dollars every year. This caused me to develop my skills more...

Adopt a formal approach to progressive discipline

Many human resources practitioners remain challenged by the process of disciplinary documentation. The goal of progressive discipline is to formally communicate problem issues to employees in a direct more...

Employee Loyalty: When More Money Isn't Enough

No. 1: You cannot buy loyalty, so forget matching competing offers when employees tell you that they have a better offer from a competitor. Once an employee has decided to leave, the emotional bond is more...

Selection Key to Retention

While customer service call centers are becoming more prevalent in the United States, the principles described in this article would apply to many different industries across the business spectrum. The more...

How to Deal With Very Difficult Customers

Have you ever run into a tough customer? Of course you have; they come with the territory. But what many salespeople don't realize is that tough customers tend to fall into four main categories and the more...

Studing Staff Loyalty and Alignment: Effects on Customer Loyalty

Apart from customer loyalty, which is on the radar screen of every company, there is no other topic that concerns organizations more than staff loyalty, commitment and productivity. Staff turnover is more...

[ 1 ] 2 3 4 Next -->